Privacy Policy

1. Overview

Webulux ("we", "us", or "our") operates webulux.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at hello@webulux.com.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes: • To respond to your discovery call or audit requests and confirm appointments • To send you email confirmations and follow-up communications related to your inquiry • To manually analyze your Shopify store as part of our Revenue Leak Audit service • To improve our website, services, and user experience • To communicate with you about services, updates, and relevant content (only with your consent) • To comply with legal obligations • To protect against fraudulent, unauthorized, or illegal activity We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases: • Contractual necessity — processing required to fulfill your service request or inquiry • Legitimate interests — to improve our services, respond to inquiries, and operate our business, where these interests are not overridden by your rights • Consent — where you have explicitly agreed to receive communications from us • Legal obligation — where we are required to process data to comply with applicable law You may withdraw your consent at any time by contacting us at hello@webulux.com.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances: • Service providers — We may share data with trusted third-party vendors who assist us in operating our website and delivering services (such as email service providers). These parties are contractually bound to keep your information confidential and use it only for the services they provide to us. • Legal requirements — We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. • Business transfers — In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change. We do not share your personal data with any advertising networks or data brokers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. • Inquiry and contact form data is retained for up to 2 years from the date of submission • Email correspondence is retained for as long as the business relationship is active and up to 3 years after its conclusion • Website analytics data is retained in aggregated, anonymized form You may request deletion of your personal data at any time by emailing hello@webulux.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data: • Right to access — Request a copy of the personal data we hold about you • Right to rectification — Request correction of inaccurate or incomplete data • Right to erasure — Request deletion of your personal data ("right to be forgotten") • Right to restrict processing — Request that we limit how we use your data • Right to data portability — Request your data in a structured, machine-readable format • Right to object — Object to our processing of your data based on legitimate interests • Right to withdraw consent — Withdraw consent at any time where processing is based on consent To exercise any of these rights, please contact us at hello@webulux.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request. If you are in the EEA or UK and believe we have not handled your data lawfully, you have the right to lodge a complaint with your local data protection authority.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • Encrypted data transmission using HTTPS/TLS • Access controls limiting who can access personal data • Regular review of our data collection and storage practices However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. If you believe your data has been compromised, please contact us immediately at hello@webulux.com.

9. Third-Party Links

Our Site may contain links to third-party websites, services, or resources. This Privacy Policy does not apply to those third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of any third-party site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at hello@webulux.com. If we discover that a child under 16 has provided us with personal information, we will delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy when transferred internationally, including using standard contractual clauses where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: hello@webulux.com Website: webulux.com We aim to respond to all privacy-related inquiries within 5 business days.